About

The Better Service Story: Forged in the Field

Founded in 2020, Better Service Mechanical & Plumbing began as a small residential firm with a simple mission: to do right by the customer. When the world changed overnight due to COVID-19, we didn’t just survive—we evolved. We spent those years in the "breeding ground" of character, teaching ourselves the intricate competencies of business ownership, management, and large-scale operational optimization.

With no external mentorship or inherited blueprint, we leveraged our own time and resources to master the art of the trade and the science of the business. In 2024, that grit paid off as we fully transitioned into a premier commercial mechanical and plumbing firm. Today, we manage a portfolio of $8M+ in ongoing contracts, proving that when you combine technical mastery with relentless leadership, growth is inevitable.

Our Leadership

Our strength lies in the balance between the technical and the strategic.

  • James Garcia, CEO & Master Contractor: A passionate leader of people and a licensed HVAC contractor. James believes that building systems is secondary to building people. His vision is to empower every member of the Better Service team to reach their full potential.

  • Jordan Garcia, MBA, MEd: Leading procurement, finance, and operations. Jordan translates complex industrial needs into scalable business solutions, ensuring that every project is optimized for both performance and fiscal responsibility.

Key Relationships & Keystone Projects

We are defined by the company we keep. We have spearheaded our way into the public and private sectors by delivering excellence to the most respected entities in Texas.

The University of Texas at Austin | Mechanical & Plumbing

A keystone account and a true point of pride for our firm. Working alongside the world-class engineering and maintenance teams at UT Austin is an honor. We don’t just "fix" things; we find joy in problem-solving the complex systems that power one of the nation's leading research institutions.

Hoar Construction & Ascension Hospitals

A rapidly growing relationship centered on mission-critical medical infrastructure. Partnering with a high-end GC like Hoar Construction allows us to maintain and build the complex mechanical and plumbing scopes required for Ascension’s extraordinary medical systems. We are proud to support the environments where healing happens.

Public Infrastructure & Institutional Partners

We have earned the trust of the Texas Facilities Commission, City of Austin, AISD, Cap Metro, and PFISD. Working under top-tier GCs such as Balfour Beatty, STR Constructors, Sullivan Construction Services, and Jamail & Smith, we provide the mechanical and plumbing backbone for the civic spaces our community relies on every day.

The Private Sector: Retail, Banking, & Hospitality

Our versatility shines in the private sector, where we provide rapid-response and high-finish mechanical work for banks, restaurants, bowling alleys, and luxury retail. Whether working with Level 5, Presto Construction, or Vaughn, we focus on building lasting relationships through consistent, high-quality execution.

The Better Service Promise

We don’t just build systems; we build lasting partnerships. We are a high-growth mechanical firm that values transparency over optics. Our philosophy is simple:

  • Celebrate the Wins: We take pride in the success of our team and our partners. When a project is delivered on time and high-performance, we celebrate that victory alongside you.

  • Own the Challenges: In the world of complex mechanical systems, challenges are inevitable. We stand by our work. If we make a mistake, we own it, we show up, and we fix it.

  • The Long Haul: We aren't looking for a one-time transaction. We are building a reputation for being the team that takes care of the client for the life of the building.

We look forward to partnering with you on your next project!